Refund Policy
Returns & Refunds
I want you to love your jewellery. If something isn’t right, here’s how I handle returns and refunds:
Eligible for Refund
You may request a refund if:
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The item arrives damaged or faulty
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You contact me within 14 days of receiving your order
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The item is returned in its original, unworn condition within 30 days
Please email me with your order number, photos of the item, and a description of the issue.
Not Eligible for Refund
Unfortunately, I cannot offer refunds for:
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Custom or commissioned pieces (unless faulty)
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Earrings, for hygiene reasons
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Items returned after the 30-day window
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Items damaged due to misuse or wear and tear
Exchanges
I do not offer direct exchanges. If you’d like a different item, please request a return (if eligible) and place a new order.
Return Shipping
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Return shipping costs are the buyer’s responsibility unless the item is faulty
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I recommend using a tracked service, as I cannot refund items lost in transit
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Refunds will be issued to your original payment method within 14 business days of receiving the returned item
Questions?
If you’re unsure whether your item qualifies for a refund or you need help with a return, please get in touch via my contact form.